...Renew a book? Log in to your Library Account with your library card number or username and your PIN. Under "Checked Out," click on "Manage Multiple." Select items you'd like to renew, then click "Renew Selected." Please note that you may have to click "show more" at the bottom of the page to be able to see and select all of your items. For more detailed help, click the "Help" link at the top right of any catalog page.
...Request (place a hold on) a book? To place a hold on an item through our online catalog, click the "Place a hold" button that appears to the right of each item. You may need to log in with your library card number or username and your PIN before proceeding. Choose where you would like to pick up the item, then click "Confirm." For more detailed help, click the "Help" link at the top right of any catalog page.
...Manage or view my existing holds? Log in to your Library Account with your library card number or username and your PIN. Under "My Account" and "My Borrowing" choose "On Hold." If an item says "Ready for pickup," it is ready for you at the location listed. If you would like to suspend a hold, select one or more holds and click the "Pause" button. This will suspend any action on your hold, but you will maintain your position in the queue. When you reactivate the hold (select "Paused" on the right-hand menu, then press the "Resume" button) you will be restored to your previous position. This feature is very useful if you are going away on vacation, or if you just have too many things to read! For more detailed help, click the "Help" link at the top right of any catalog page.
...Ask a question about fines? You can always check your fines owed by logging into your library account. Choose "My Account" from the top menu, then select "Fees." Online payment or credit card payment for fines is not available at this time.
...Update the e-mail address associated with my library card? When you are logged in to your library account, choose "My Settings" (under "My Account" at the top right-hand corner of the page). Click "Show Your Contact Information" to view or change your email address.
...Set up a PIN for my library account? Go to the old catalog login screen. On this screen you will be asked to provide your library barcode and PIN. Enter the PIN you would like to use. The PIN must be 4 digits and cannot be repeating or consecutive (e.g. 2222, 4455, or 1234). After clicking “submit” you will be prompted to enter the PIN you just chose two more times. Click “submit” again to finish.
...Change my PIN? When you are logged in to your library account, choose "My Settings" (under "My Account" at the top right-hand corner of the page). Under "Change PIN" you can pick a new, 4-digit PIN. If you have forgotten your PIN, there is a "Forgot Your PIN?" option at logon. An e-mail will be sent to you with a link that will allow you to create a new PIN.
...Get a library card? You must come in to the library with the proper identification to receive a library card. Get more information, and download our applications, on our Library Cards page.
...Renew my library card? You must come in to the library with your card and a current photo ID so that we may verify your information.
...Report a lost or stolen library card? Please call us (203-637-1066) as soon as possible, as you are responsible for anything checked out to your card. We can either put a block on your card to prevent new checkouts, or we can delete your old card number and issue you a new card.
...Return materials? Can I return Greenwich Library items to Perrot and vice versa? What if I have a book from another library in Connecticut? Perrot's outdoor book drop is located in the Adult Wing-- on the right-hand side as you enter our parking lot. You may return materials there at any time. If materials are returned at least one hour before we open for the day, the item will be checked in as if it were the previous day. You may return materials from any Greenwich library to any other Greenwich library-- so, Perrot materials may be returned to the Greenwich Main Library, as well as the Cos Cob and Byram branches, and vice versa. Materials from Perrot or Greenwich libraries may be returned to any public library in Connecticut. Materials returned this way will stay checked out to you, and will remain your responsibility until they are returned to us and checked in. Be aware that this can take two weeks or more.
...Use my Perrot or Greenwich Library card at another library? Can I use my out-of-town library card at Perrot? Yes, you can take your current Perrot or Greenwich Library card and appropriate photo ID to any public library in the state of Connecticut and borrow materials through the borrowIT CT Program. Conversely, we can enter your out-of-town library card into our system (please bring your current library card and a photo ID), and you will be able to check out materials at Perrot and Greenwich libraries.
...Request a museum pass? Museum passes cannot be requested through our online catalog. However, if a pass is listed as "available" and you call Perrot's Youth Services Desk (203-637-8802), we will hold it for you until we close for the day. Please be aware that the loan period for museum passes is 3 days, and overdue fines are $1/day. Only one museum pass may be checked out at a time. Replacement cost for a lost pass varies depending on the purchase price and the individual policies of the museum or attraction.
...Get assistance with a Reference question? Call the Reference Desk at 203-637-3870.
...Get assistance using library databases? Call the Reference Desk at 203-637-3870.
...Find out about Perrot's programs for kids? View our program schedule, registration information, and descriptions of our programs at our Youth Services Programs Page. Or call us at 203-637-8802.
...Receive e-mails with the latest Perrot news, events, and recommendations? Subscribe to have our latest blog posts e-mailed to you. Your e-mail address will remain private, and you may unsubscribe at any time.
...Get assistance with downloadable audiobooks? Check out these step-by-step instructions for downloading digital titles onto various devices. Greenwich Library also offers one-on-one technical support at their Technology Training Center (check the schedule here).
...Access your WiFi? Do you have wireless printing? Our network name is Perrot Guest WiFi, and the password is perrotguest. Yes, you may print to our public computers over our WiFi using your laptop, tablet, or smartphone-- view instructions here.
...Request a book from an out-of-town library? If you would like us to arrange an Inter-Library Loan to obtain a book that is not in the Town of Greenwich Libraries Collection, you can submit a request online. Or, call the Adult Circulation Desk at 203-637-1066.